Don’t know where to start. I do actually!!! I will be leaving them EDF !! ASAP!!! These big companies just feel like they can do what ever they want, and the truth is they can if you stay with them. Sent some engineers round today for what they said was a routine check. Before they left they said there was a issues with the fuse box, which was only 2 months old. I told them there was no issues whatsoever before they came. Long story short they left my house with no electricity freezing cold no heating and no shower. Next time a big company tell you they want to come around and check things tell them to get a letter from the court, this will waste there time and money like they have done with me. I was being nice and said sure come round and check. Big mistake. Spoke to managers on the phone was like speaking to a robot. Literally could have trained a monkey to do what the mangers and people do there. I guess that’s why they work on the phone. Not putting anyone down I have worked on the phone to. sales and other roles. But these they had there was shocking just repeating herself.taking to me like I was robot too. I had to tell her I am a human. I feel sorry for them they are told what to say and that’s exactly what they do. This company EDF make billions of pounds and couldn’t fix a issue with a fuse box. One of the engineers told me he’s not a electrician !!! Wow !! And he’s not allowed to touch anything else. Like I said everything in my house was working perfectly!!!!