I COULD WRITE A VERY LONG LIST HOW RUDE THEY ARE, LIE AS EASY AS FART AND REPEATEDLY, DISRESPECTFUL, STEAL MONEY REPEATEDLY (YOU HAVE TO CONTROL AND ASK BACK, WASTE YOUR UNPAID TIME), SO CALLED 'LIVE CHAT' IS NIGHTMARE. THEY ARE COMFORTED ON CUSTOMERS' MONEY AND DON'T CARE AT ALL ABOUT YOUR UNPAID TIME WASTING, WHICH CAN BE EVEN OVER AN HOUR AND STILL WITHOUT ANSWER. ETC, ETC, ETC. ENDLESSLY. RIGHT NOW I AM ON 'LIVE CHAT' FOR SOON OVER AN HOUR AND CAN'T GET A DEADLOCK REF. NB. FOR OMBUDSMAN TO LEAVE THEM, WHICH WERE PROMISED ABOUT TWO MONTHS AGO. I GOT EVEN TEXT MSG THEY HAVE THIS NB, BUT I HAVE NOT. EDF IS NOTHING, BUT A CURSE OF CIVILISED SOCIETY.