Every Day Failures. Myself and my housemate are registered disabled, EDF cut off our gas 3 times in freezing weather because they messed up and had 2 accounts running on one property. This went on for weeks, they don’t respond to texts, they routinely cut you off on the phone (when one is ‘blessed’ enough to actually get through to them),they claim you can contact their ceo (when I’m fact you’re just get an automated message saying they’re passing you back to the same unsympathetic cretins who couldn’t deal with the issue in the first place) and at one point they told me to get an emergency gas engineer even though it was EDF that had cut us off. They are without a shadow of a doubt the worst customer service I’ve ever experienced. They are honestly worse than the DWP. Please do yourselves a favour and don’t use EDF