My son has a problem with pre payment meter refusing to top up, the problem has gone on for weeks with the repeated promise that it will be sorted out….. the told yesterday he must wait for electricity to completely run out and then let them know and they will send an emergency engineer, my son has told them he has to freezers full of food and a large tropical fish tank with expensive fish that will die if the heater goes off and the water goes cold… still told he must let it run out. The electric has now finally run out, if the fish die and the food thaws we will be taking EDF to court not only for the spoilt food and dead fish but for the stress, anxiety and distress caused.