Our energy company went bust, so we’ve been automatically transferred to EDF. Absolutely rubbish, we can’t even set up a direct debit, after numerous attempts by my husband to do this, it asks for meter readings and a payment which we’ve done no end of times, then set up the direct debit, then within a few hours we get an email to say we’ve cancelled our direct debit!!! You can’t get hold of anyone, if you do the online chat they can’t help until the outstanding balance is cleared, it is as much use as a concrete parachute. My husband is currently trying to phone them and it’s cut him off!! How are we not surprised