I was transferred to them from utility point who went bust. Sent all the meter readings etc. Got my first bill. Electric 16 th Nov - 4th Jan. 12567-13627 1069kWH £205. 5th Jan-19th Feb. 13106 - 13488 382 Kwh. £73.88 Phoned them ( 50 mins) to tell that they had charged me twice for the 382 Kwh as included in the previous estimate. Told me to take some more readings and would be put right but still doesn't alter the fact that payed twice for 382 Kwh. Bills come only 6 months and if I hadn't noticed would have been missed. Soon as I have sorted this out moving to someone else.