I find 1 star even too generous! The worst customer service I’ve ever heard of. Can’t believe the hassle I have been having. It’s draining and so stressful! Edf tried to give me £50 credit on my meters without fixing my issues! And then asked me what do I want from them….. I am absolutely shocked, I want the issues fixed! They are liars and have disgusting customer service skills. I was on pay and go by choice, so I don’t get hit with a massive bill one monthly and can keep track on my spending. My smart meter isn’t working, my online account doesn’t work, I don’t get balances. This was happening for over a month. I had to ring up to find out what was wrong and didn’t get any notifications of my meters “updating” as they said. They said to switch to monthly bill whilst it gets fixed, so I agreed as I suffer with mental health issues and it would help for the time being. Now they changed it all, they think it’s all sorted and want to close my complaint. When I still have issues :/ Can someone please explain how a monthly payment /meter can cut supply saying “no credit left”. This is not right! And they lied saying it shows it’s fine. I send pictures and video proof, had no reply for 6 days and then got told the issue is fine. When it’s still the same. I follow their instructions and nothing works. And the get lied to even more saying they sent me messages on a date when I had nothing from them, and sent proof of that and they insured I was incorrect. How can a company call a customer a liar when we have actual photographic and video proof?! They think that throwing £50 as a ‘gesture’ at people will shut them up. And then say “we have done everything what do you want?” “We are going to close the complaint” ….. I don’t care about the money they are trying the throw out, I’d rather they not lie and actually fix the issues and take responsibility. Absolutely disgusting honestly :/ I understand that times are difficult currently with energy prices etc, but people still need to be treated like humans and have compassion for others.