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Anonymous
One week ago I got in touch with EDF to arrange moving a meter to coincided with moving my mains power with UK power, which is tomorrow. It took EDF an entire (week with me reminding them most days) to come back and tell me that they couldn’t move the meter for another two and a half weeks. This means I am going to be totally without power for half a month! My electrician, who is a fully registered electrical engineer said he would be happy to come along tomorrow with UK power to move it (it’s only moving to the other side of the same wall!) but EDF won’t give permission for him to do that. They would rather their customer have no power for two and a half weeks. My house has no gas supply, so this means no heating. EDF haven’t tried to get an earlier appointment for me due to my extenuating circumstances. I’m appalled at the lack of effort to try and help a customer in need. And this is a company that overcharged me last year because of a faulty meter!!!! Do I have to move it myself? because I can’t be without power for two and a half weeks!! Acc: 671 147 918 280
2 years ago
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EDF Energy has a 1.2 average rating from 686 reviews

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