If I could give no stars I would. I've had to battle with EDF for several months now as their system kept ignoring my correct meter readings and issuing bills based on their own much higher 'estimated readings' for my electricity, although they seemed to be perfectly ok with my gas ones - they blamed it on an ongoing system fault, but then confirmed that they use the same system for both fuels so work that out if you can!! Finally, after 6 long arduous calls and almost as many incorrect bills being issued I found someone who seemed capable of sorting it out. However I've just checked the detail of my recent bill and its obvious to me that the gas standing charge has been charged twice on consecutive invoices for the same period, so I've rung them yet again this afternoon. The 'go to' solution for the customer service advisors currently seems to be that when they can't work out how to fix the problem they just cut you off......it's happened twice this afternoon - so I've now spent the best part of an hour on the phone going through the all same details twice and still EDF have money of mine that they shouldn't have charged me in the first place. Even better, it seems that you can't make a complaint unless you have a 'complaint reference' and surprise surprise, the first time I got cut off was when I asked the girl to raise the charge as a complaint as she was insistent I hadn't been overcharged, even though I was sitting looking at it in black and white on their invoices which I'd printed off and had in front of me!! So EDF....if you are reading these reviews.....how do I get back the money you have seemingly overcharged me?????