I went to Spain so my mum could see my new born. Month before she was born, I swapped to EDF smart meter as I didn’t want to go outside in the cold to top up when she finally arrived. Everything was perfect until I went on holidays, I kept trying to top and it wouldn’t let me, I had to ask someone that had the keys of my flat to check out after severals attempt. Every time I tried to top up I would receive the same message ( your top up didn’t reach your meter). When the person went to check my flat, everything that I left in the fridge and freezer so that I had food after the trip was wasted. I tried to contact them to reconnect my electricity as we couldn’t figure out how to do it without electricity in my flat!, they could offer me a solution, at the end we had to unplug the meter and plug it at the communal area so it would work and it finally did. After the offered me £20 as if all the trouble and all that I had lost was worth that. I wish I could change company but I can’t. Until now my smart meter is still not working, every time I have to top up, I have to do it manually after.