At a recent annual service of my central heating I was informed by the engineer that he could not complete the service as he was unable to take a reading from the gas meter due to condensation occluding the read area. I was instructed to report the problem to my provider EDF which I did immediately using the 'chat' facility. The agent I spoke to informed me that he would report the problem and someone from EDF would get in touch. A couple of weeks passed and the expected contact failed to transpire. I then emailed the company customer service department and explained both the problem and the lack of initial response. The reply to my email stated that someone from EDF would be in touch within the next ten working days. Needless to say that after three weeks there had been zero contact. I emailed again and the reply stated that someone from EDF would be in touch within the next five working days but once again after several weeks had passed there was still no contact. I emailed again showing that I was extremely dissatisfied with the company customer service and so far there has been no reply. Hardly surprising that there are so many negative reviews of EDF.