They have little to no customer service. I moved property last year and getting them to sort the accounts was atrocious, cant even imagine what it would have been like if I'd left them and moved. ONLY GIVE 2 UPDATES A YEAR ON YOUR BALANCE SO YOU NEVER KNOW HOW MUCH IN DEBIT/CREDIT you are. Every other company I've been with have updated it monthly,but EDF are so useless and clearly so far behind the other companies they cannot provide this level of service. As soon as things settle and I can get a better price, I'm gone
2 years ago
EDF Energy has a
1.2
average rating
from
686
reviews
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