They set up agreements and then constantly take out large amounts of money without any prior notice what so ever. NO EMAILS, NO PHONE CALLS, NO LETTERS IN THE POST. When you contact them they have the gumption to say they’ve been trying to get a hold of me?? How?? This morning was the final straw when they took out over £800 out of my account, baring in mind they took out last months DD at the end of the month at a tune of £240. It’s now the 4th July and this happened? No warnings, it’s not even my DD date. I have now cancelled my direct debt, why? I don’t trust them as a company or their actions, especially when they have my personnel bank details and when they agreed a monthly amount. How the hell do they feel that’s acceptable? Bottom line, cancel your direct debts and pay at the post office, this way they can’t just help themselves to your hard earned money when they feel like it.