EDF energy is the worst electricity company ever. Customer service was irresponsible and the charge was ridiculously high. My bill went up to 1500 per month when I live in a small flat and basically go out and work all the time. I talked to the customer service and requested a check to the meter. They told me to send them pictures of meter in the next seven days. I did it asap, but I NEVER had an answer after all after 6 months. I contacted EDF team for at least 6 times in the past 5 months to beg an answer. Every time they said they will deal with it but NEVER update me with the process besides sending me final notice. And every time when I make a call, they all sound suprised and told me they don’t know, I can’t believe customer service can be so responsible and dismissive.