Avoid at all costs!!! In total I pay £265.50 a month. I have an instalment plan to cover arrears of £600 (32.50 a month) £233 budget direct debit for current usage. I have letters and emails stating this too. They left the arrears on my balance so my DD of £233, has paid the arrears instead of starting my balance at 0 because the arrears have moved over to the instalment plan. I have explained this to 3 incompetent, rude and nasty people. I was told I was wrong, They told me my usage is low so the direct debit was high to pay the arrears, my usage is high hence the high DD. Must be the worst company I have ever dealt with, they told me over and over how my DD has paid my arrears and that I can now cancel my instalment plan that I shouldn’t of been offered, I have explained so simply their error to no avail. Now a 4th person has billed me until todays date (16/07/22) infact they have billed me until (22/07/22) 6 days in the future? They said they have reduced my DD which I didn’t want to do but in fact they have raised it to over £340 and my instalment plan is still active too (again for arrears I’ve already paid) Instead of returning my account balance to £1165 (£233 x 5) and continuing the instalment plan of £32.50 which I have a whole email stating the payment dates they have continued the instalment plan, and billed me 6 days into the future so I’m now in £658 debt as well as still owing the £600 previous debt. It’s complete fraud.