EDF worst customer service!!! EDF have stolen £882.64 I have repeatedly had the phone put down on me trying to sort it out In my opinion I have been refused customer support and told I hade to wait 7 days until they can refund the money back into my account witch I could not do I had to get on the phone to my back and get them to get the money back with they did and was put back into my account the next day I’ve also been put into financial difficulties as a direct result of your error I have since had a call from the your customer service manager What a joke She said well now my moneys returning what’s the issue She was more interested in blaming me The biggest mistake I made was choosing edf This will all be broadcasted over social media to enlighten the world on the way you feel about customers She has clearly overlooked the fact that I’m only in this situation because you took to much money back in April Edf reps advised me to cancel the direct debit then refused to set it back up Once this was rectified edf went on to take £882.64 with out notify me of this payment witch left my account back account in Det I’m on edf’s system as vulnerable and also have 3 children here 1 is registered disabled I really expected to have a apology and a way of moving forward Instead I got a nasty piece of work whom didn’t care to even ask if my children had now eaten, or even if there’s now electric in the house Edf has caused this whole problem and then left me in a really hard position And then have been spoken down to by the customer service manager made me feel really stressed and embarrassed that I need the money that they took with out my permission back The worst customer service I have ever had to deal with and will be changing from edf