I am someone who very rarely leaves reviews. But I was compelled to by the worst customer service team I have ever had the misfortune of experiencing. It took me 8 phone calls to get through to an operator who would even check tariff's and the prices they could offer. This operator like the others on the team have a really unprofessional and rude tone, it's like no one has trained them to speak to customers. When the operator did finally check I was then told I had been given a standard tariff and had a 'complex' meter. I still don't understand what this means as the operator wouldn't explain it too me. I asked why she couldn't offer me prices, she explained that the complex meter team was a different department to the customer service team. I'm not sure why the system is this way as it seems overly 'complex' to me, pardon the pun. When I asked what to do next the operator bluntly replied 'contact the complex meter team'. I was shocked by this as it was so unhelpful with no explanation. I started to get cross as this point and then had to ask if it was even part of EDF? She replied simply with 'yes. Still being unhelpful and feeling like I was being blocked from trying to sort this I said very bluntly 'and how do I do that then? The operator explained she could pass my name on and they would hopefully contact me at some point but because it wasn't 'her' department she couldn't guarantee. This system seems shocking to me. This was Friday afternoon and as of Monday I still haven't received a call and in truth am not expecting one, so will be looking for a new energy supplier. If you enjoy long wait times and rude and unprofessional customer service then EDF is for you. But if you wish to be spoken to like a customer should be with some decency then do not use EDF. All of this without even mentioning the fact they charge more than a lot of other suppliers out there.