Worst company I have ever dealt with. I only wanted to convert my PAYG account for my gas to a credit account. Two weeks in and the smart meter hasn't been updated and nor has the online account activated. I've been on the web chat many times talking to several different agents, I've also called and waited to speak to someone. I'm only able to chase after them as I'm off work. All I was told is the account is in the process of being moved over and please be paitent or the call will be disconnected after 10-15 minutes. One agent said the smart meter is faulty so they have sent me a new smart meter which gives the same reading as the one I already have for a PAYG account. I'm guessing I'm going to have a sky high bill when they finally decide activate the account. The staff seem pleasant enough but always seem to fob you off with excuses. I wouldn't even bother with this company, they need to be investigated, stopped from trading and heavily fined.