I am disgusted with this company I have been promised ring backs so many times and wasted my time talking to advisors who have never carried out what they promised to do .I have been left with so many problems because EDF have taken such large amounts out of my bank account after me sending emails not to .I have been left with no money to pay other bills and have bank charges because of no fault of my own .nobody listens or cares .my bank have been excellent and have refunded one of the payments for me but the next day EDF took it again saying they had sent me an email ...why didn't you respond to my watts app messages ?why didn't you reply to my e mails ?why have you taken large amounts of money without my consent after one of your advisors agreed for me to pay weekly amounts to clear my bill .I am totally shocked at your lack of care when so many of your customers are struggling you are definitely making it worse for everybody its a total disgrace that you are getting away with treating customers in should a terrible way .shame on you all ....you never ring back like you promise to or respond to watts app messages I have spent hours holding on the phone trying to speak to somebody .it has nis affected my health.