If I could give a minus score I would Awful customer services I called on 1st October to be told only taking emergency calls and my details would be taken and call back in 49hours never happened. Contacted via email was useless and WhatsApp took forever and kept being put back on the queue I gave up on 26th October and called the rudest person ever . Kept offering me a smart meter . All I want to do is set up a direct debit for the amount I owe currently &62.87 not for £214 which is what EDF want to take each month . Why is it so difficult for EDF to do this ? My wi-fi provider can my mobile provider can so why can’t EDF ? How many peoples hard earned cash are they taking and earning interest on for their share holders ?