Just getting them to record the starting readings, after moving in really is hard work. Each agent is either angry and wants to force you through a software driven process or end the call. Or the worst is when an agent cannot enter the meter readings correctly, nor even the date... Then getting it corrected is taking hours. Terrible customer service - they all need a lesson in how to deal with people and how to give basic customer service. I usually just ignore these little teething issues, but this actually appears systemic. Three agents and all the same, incompetent or just too angry to help. I used Telephone - min wait of 30 mins. WhatsApp, took days, still not got what I want; just record the information given... I am at the point where I will write to the ombudsman for help! I will move supplier if this doesn't get sorted as they are a waste of space.