Abysmal customer service. 35 minutes on hold to get told that I've come through to the wrong department so she'll put me "straight through" to the correct one. Instead she puts me back on hold for 20 minutes before I get cut off. So I call back and am on hold for 1 hour 18 minutes before the phone just cuts off. Possibly because it turned 6 o clock so screw everyone who has been waiting on hold. Called back today to wait 40 minutes before I could speak to someone. All of this to chase up something EDF should have done without any involvement from me. If you don't have enough staff to provide an adequate service then hire more staff - it's not rocket science! You've got enough money from robbing us all blind. Will definitely be changing if I hear of any company with decent customer service.