Unbelievably shocking customer service. Actually completely non-existent because after 3 attempts of calling I have not been able to speak with anyone. Call 1, 35 mins listening to hold music then the call just ended. Call 2, 32 mins same experience. Call 3, 15 mins and I lost the will to live. I need to talk to you, EDF!!! My bill does not add up. I have done my sums and the £141 credit balance should be £347 credit balance. I called 2 weeks ago and your team said I will be refunded (before I discovered I am owed more than I thought). I still have not received this (I mean MY) money. Next step is contacting your CEO and the Small Claims Court. Please give me a contact number or email to someone direct so we can come to a friendly agreement. I will give you until close of business Friday 18th Nov (this Friday) to respond.