Horrible experience. I'm also sad to see so many other distressed people struggling to contact this really bad company. I've tried to engage with EDF via phone, text, email, letter - and this week even Facebook - but nothing works. EDF makes vast errors. There used to be a 'live chat' option where you could actually speak to an adviser in real time, but that seems to have gone? They say they are 'overworked', overburdened with calls - all of which is very probably true - but in the meantime they threaten you, even though the mistakes are THEIRS. They don't handle Complaints even if you escalate the matter. Thank God I refused a Smart Meter, thank God I refused a Direct Debit.. and so they can't get their claws into me that way. But they are telling me idiotic things e.g. according to them I supposedly used a colossal £300+ of electricity in just 9 days in August 2022 [in that huge heatwave] when all my appliances were off!!! - however I live in one room, dear EDF??? ... but if I don't PAY UP by 4th December, they say they will damage my credit file!!! And they won't reply!!!! Hateful practices. Hateful company. Remove yourself from them if you can. And what can we do, as a group, to bring about improvements? Suggestions please. Written 18.11.2022 UK customer, distressed, frustrated, and very, very tired of being injured.