Omg I am so so very frustrated, I could kill myself it’s Saturday Edf customer services shut at 2 and no matter how much I chase,the problem gets worse and worse. Last night I at last got a resolution of my missing money, they were going to put £45 onto my meter that I am owed, after the call I saw my my meter credit of £42 drop to minus £51 I turned off my heating and today I find it now at minus £96 I’m not using gas I ring up again but I’m told I have bad credit they can’t help,round and round I refuse to top up now, I have formally complained and still I go round and around. I even checked if had gas leak it’s absurd. All this because I changed to a smart meter.