Absolutely awful!!!! EDF seemed to be charging us more than usual amounts for our gas and electricity so we chose to close our account and move elsewhere. EDF then sent numerous letters and emails stating that we owed money on our account even though the account was actually at £0 and we owed nothing. After confirmation of this through their WhatsApp service and phone/email, they continued to send letter and emails stating that we owed money and threatening debt collectors and court. I find it horrifying that they may be doing this to more vulnerable customers