EDF is the worst shoddy and incompetent company that I have ever had to deal (read cursed) with! The words “customer service” and “competence” do not exist in the company’s vocabulary. Since October 2022, I have spent several hours on the phone to EDF, more than once time 3 hours, trying to get a resolution to a problem EDF created in the first place, and to this day remains unresolved! I even managed to make, bake and ice a cake whilst on hold! Whilst the fault is not clearly mine - my account fully paid up - I have received threats of legal action from EDF. I was very stressed and worried about this I have an excellent credit record and knew I didn’t owe EDF anything. Where do I start with the story of the horrendous experience I have had at the hands of EDF, which helps itself to billions of our hard earned money every year? Let’s me start with the beginning. At the end of September 2022, I phoned EDF to inform them that I had new tenants moving into a flat I rent out from 1 October 2022, and therefore my name should be removed from the flat account. One would have thought this would be a simple thing to do; but no! However, what EDF did was to: 1) Close down the account that I have with EDF for my personal residence, which has an address that is different address to the one I rent out; and 2) Open up a new account with the names of the two new tenants; but the supply address shown as that for my personal residence! I only got wind of EDF’s gross incompetence because my new tenants contacted me to say they were receiving bills for my address in their names! Both my tenants and I phoned EDF separately to advise them the accounts had been incorrectly set up. What should again have been a simple issue to resolve turned out to be an torturous and stressful experience. I spent several hours on the phone to EDF, on a couple of occasions up to 3 hours, and when I eventually got to speak to someone somewhere in South Africa, I was put on hold again for up to an hour, or after waiting for a long period, the call would just drop, and nobody would call me back despite promising to do so! In the meantime, whilst all this was going on, EDF started to send me letters threatening legal action to both me and my tenants even though our bills were paid up. Eventually, I managed to speak to someone who seemed to know what had led to the problem and she promised to rectify it. However, what she did was to open a new account in my name; BUT put me on a higher tariff of about £750 a month! I of course took this up with EDF and they changed the tariff to what I had been on for some years – variable and certainly much lower than £750 a month! But EDF continued to send me letters demanding for payment and threatening legal action! I decided to contact EDF’s CEO Simone Rossi, and I received an email from an “Executive” who apparently had been assigned to resolve the problem. That was in November / December 2022 and I am still waiting to receive said “Executive’s” response to my email. In the meantime, EDF continued to send me thick wadded envelopes with legal threats for my bill for September 2022 to December 2022 even though I had made all payments to EDF in this period so owed nothing. As an alternative to phoning, I tried using EDF's WhatsAPP and Chat services, which are both useless. I am sick of waiting for "Enzo", EDF's robotic agent to reply to me. I also tweeted EDF and got a reply from "Donna" who asked me to DM her, which I did and to this day waiting for said Donna to reply to me. Last week I was narrating my horror story to a work colleague who advised me to contact the Citizens Advice Bureau (CAB) as she also had a traumatic experience with EDF. I phoned CAB who were brilliant. CAB have a special number to call EDF and their call was answered within the minute. I spoke to an EDF agent in the UK who seemed to grasp the problem and supposedly resolve the problem in about 10 mins. I say “supposedly” because despite this agent telling me yesterday my EDF account was in indeed in credit, this morning when I decided to check my account because I do not trust EDF, I was horrified to find a demand saying that I owed EDF over £700 for the period of September 2022 to December 2022. This is after the UK agent had told me yesterday that I was in fact in credit for this period! So as I type, the problem created by EDF 5 months ago continues to remain unresolved. My heart goes out to the elderly and vulnerable who are at the mercy of EDF’s shambolic business. It is shocking that a company that helps itself to billions of our hard-earned money every year does have the decency to invest in a functional and decent customer service offering, telephony or staff training. Ofgem is no use as it is on the side of these shambolic energy suppliers. Enough is enough. These shambolic shoddy companies need to be brought to account. Whatever you do: 1) AVOID EDF LIKE THE PLAGUE!! 2) SCRUTINISE AND CHALLENGE ANY BILL YOU RECEIVE FROM THIS COMPANY AS THEY ARE NOT TO BE TRUSTED; AND 3) MOST IMPORTANTLY, SET ASIDE A DAY TO WAIT ON HOLD IF YOU NEED TO CONTACT THIS INCOMPETENT AND VERY UNPROFESSIONAL COMPANY BY PHONE!