Had a smart PAYG gas meter installed on 7th February. I was told it would take 14 days for the account to update from prepayment. This never happened. I have called them about 12 times to try and sort this out and keep getting fobbed off. I haven't been able to get anywhere with them, they're like talking to a brick wall. They also lie, they promise callbacks, emails, responses and updates... not one person I have spoken to from EDF has followed through with this. I made formal complaint but this didn't make any difference and I kept getting given excuses that another teams deals with this, another team deals with that etc. To top it all off today our gas supply got cut off. Nobody wants to take ownership of a problem and help you, they just keep passing the buck! The customer service (or should I say lack of it) from this company is absolutely appalling, staff don't communicate with each other and just try to get you off the phone when they realise that can't deal with / don't know how to deal with your problem. I have asked to speak to a manager, however, I was told that I can't speak to one even after all of my phone calls, having been cut off from supply and the incompetence of EDF staff to resolve my issue. All this is after being an EDF customer for 15 years. This evening I have given up and signed up for another energy supplier. THIS COMPANY IS AN ABSOLUTE JOKE.... AVOID AT ALL COSTS!!! THEY'RE FINE WHEN THEY ARE TAKING YOU MONEY, BUT IF YOU HAVE A PROBLEM OR QUERY THEY JUST AREN'T INTERESTED! AVOID, AVOID AVOID!!!!!!