EDF is completely incompetent. Originally I was going to switch to them but then decided on EON who are excellent. I emailed EDF on 8th February advising that I would not be switching to them. On 9th February I received an email saying that the switch had been cancelled. Clearly not as today they have switched from EON without my authorisation! Now EON are having to raise an erroneous transfer to EDF which could take weeks. They advised that we would not be cut off and once we are back with them they will update the billing. EDF do not have my card number or bank details and no matter how many emails I send them including their CEO not one reply has been received. I have now disconnected my smart meter so that they cannot obtain meter readings and I will not be paying them a penny. AVOID LIKE THE PLAGUE.