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Anonymous
EDF have been forcing to install a smart meter that I have never requested for. They have also been texting to inform that millions of customers who have converted to smart meters cannot be wrong. And as of my march bill on direct debit, It has been increased from £210 a month to now £322 a month. I live in a normal household and there is no one at home some days of the week. Prior to being automatically moved to EDF automatically when the company l was with went into liquidation about 2yrs ago. I used to pay just over £150 a month. Soon after the move, I started paying £210 reason being the Russian and Ukrainian war. But £322 a month is such unjustified increase. Reading customer's experiences so far with EDF, l can relate how unreasonable they have been doing things. So far, their communication with myself has been quite undermining in tone. They seem to have already made the decision without my consent. They seem to work in ways that psychologically demoralise customers confidence. It is a shame that they are allowed to continue operating unlawfully in such a developed country.
1 year ago
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