EDF have left me brown! They ‘miss billed’ me on my direct debit and rather then refund me the difference they refunded the difference and then took another second direct debit out of my account the same month and left me without any means to pay my rent. I called and let them know and they promised a full refund which didn’t arrive so i called back and asked again and they said it would be refunded in 5-10 days which was no good to me as single Mum on a low income. I am even down as a priority customer for this reason. I managed to get an instant refund from my bank under the direct debit garuntee but now EDF are refusing to refund the full balance they took from my bank account for no reason so I can pay the bank back. . My bill was £130 and they took two lots of £161 without my permission! The customer service despite them doing this to me has been shocking. Don’t use this company!