Absolutely diabolical. For starters, EDF completely messed up our meter readings. Then multiple advisors have ignored our request to add all tenants to our account (we’re professionals living in a shared flat where we all contribute to bills). To top it off, they were supposed to install a smart pre-payment meter (so each tennant can contribute equally as and when). They instead installed a basic smart meter. We’ve spoke to various advisors and they have no idea what’s going on to be honest. It’s been over three months since we started a dispute and we have since received NO bill! People are moving out of the flat, the bill is going to be extortionate and left to the remaining people living in our house to cover. We should have resolved the situation when first disputing, but we now have no clarification that our bill will be corrected and then we will have ongoing months to pay at the same time. Have you heard there’s a cost of living crisis? I CANNOT tell you how much anxiety you’re causing us. I shall be taking this much higher if you do not contact me as soon as possible. Cba with these reviews usually but for you guys I’ll make an exception. SORT it out