Avoid like the plague. Moved into a property supplied by EDF in Dec 2022 and thought that with current energy situation it made sense to stick with the existing supplier. Initially I tried to set up an account online but kept getting an error message so resorted to phoning and the resultant hour on hold. Finally got through to someone who claimed they had set me up an account and direct debit and that I would receive my account number by email. A day goes by and no email with account number arrives. I phone again but stuck in Orwellian loop of being told that without my account number they cannot find my details and request that an account number be sent! Eventually I resort to the dreaded chatbot and again request my account number. Chatbot replies after 3 days with a stock response that the conversation is closed due to 3 days elapsing!! Attempt chatbot again, this time after 2 days I receive a response with the golden ticket of the account number. So it has taken 5 days, 2 chatbot conversations, 2 phone calls and one online form just to get an account number. With my shiny new account number, I am able to download the app and manage my account online. I enter meter readings. 5 days later I get a text saying my meter readings have been accepted, however I look on my online account and they are nowhere to be seen. There is no direct debit set up despite my request for one. I don't receive a bill for 2 months. When I finally do receive a bill, it is charging me a 'deemed' fee based on the price cap with no acknowledgement of any of my meter readings that have been submitted diligently within the timelines EDF request. I don't receive my next bill for another 2 and a half months later; it has now become clear that EDF like to keep an air of mystery around quite when they will charge you and how extortionate it will be. EDF customer service are impossible to get hold of and I have little appetite to face the 3 day silent treatment from the chatbot again. EDF do however phone me up incessantly and persistently trying to enforce a smart meter on me (using misleading language about it being a government requirement). I have declined a smart meter multiple times. After 5 months of overinflated bills, ignored meter readings, a lack of access to customer service, inability for EDF to set up a simple direct debit, repeated harrassment over smart meters I leave EDF for Octopus. I am able to set up my account online, create a direct debit (with a quote of £60 less a month than I was paying with EDF due to them acknowleding my usage) and submit meter readings in the space of 10 minutes - which is more than I was able to achieve with 5 months with EDF! And, even after leaving EDF I get an out of hours phone call from the smart meter team yet again informing me that I 'must' have one fitted, despite no longer even being an EDF customer. It should hardly surprise me that EDF don't even know who is on their customer base as they barely acknowledged my existence even when I was there other than to try and flog me a smart meter. To summarise: sign up for EDF today if you want to be ignored by customer service, enjoy interactions with the world's slowest chatbot, receive aggressive smart meter sales calls at all hours of the day, live in the exciting suspense of not knowing when a bill will come and how much it will be for, and pay bills far higher than your actual usage.