Absolutely terrible service! I wouldn’t even rate it one star. After a year of numerous calls to sort out a smart meter to be told we have no signal then sending monthly manual readings, subsequent confusing bills, calls being cut off, contradictory information being told different information from customer services each time. The stress caused by EDF led us to leave to Octopus a joy in comparison. Despite numerous complaints not followed up or filed we will be taking this further via the ombudsman but I doubt they can even give a final resolution to out numerous complaints. Do not sign up to EDF if you want an appalling and stressful experience.