This really started before EDF. to be fair my problems started before I was an EDF customer. I had a smart meter fitted December 2017 by ToTo energy I started to complain as soon as I realised that my gas bills were over double!! I also realised that my Smart Gas meter did not give a reading to the company. I could not get any support from any one. At the time I was in the awful situation of having both Daughter age 43, and my Husband dying of Cancer!! they died within 2 week's of one another in October 2018 as you can imagine fighting an energy company was not a priority. I was then in shock for a long time, Then Covid arrived and once again I just paid my bills. We went through several suppliers including Bulb and Green energy, (due to firms going bust) before being put with EDF! This was in May 2121 Green Energy did not even have the right meter number. I did complain to green energy about the cost of the gas and they reduced my bill to £63 per month. When I moved to EDF I gave them my readings but they would not accept my gas reading!! I was in contact with them at least a couple of times a week. I explained that the Gas was to high and that I was sure that the meter was faulty. I asked them to INCREASE my DD because I was worried about being in debt. A manager phoned me and gave me a large credit and cancelled all previous bills and told me that when my credit was used up that I would be put on to a sensible DD. This was Nov 2021. In the February 2022 I received a bill for over £1000 and wanting to put my DD up to £901 per month!! I complained and they reduced it to £640 per month I paid one month but as I am a single state pensioner, this was over £200 more than my pension. On my bill it was saying that I use over 69000kw per year gas. The average for a 3 bed detached house with 2 to 3 occupants is 12000kw per year!! I am on my own and hardly use the gas for heating because I use a wood burner that heats the whole house. Oct 22 I managed to get them to change the meters. Neither meter connects to edf, and so they are still sending estimated bills The new gas meter proves that I use about 10000kw per year,but EDF won't accept it. what do I do. Jenny