Like another review I have read here,I too am trying to change from day/night rate to day rate.Was sent an email with a box at the bottom to click on to submit request. Didn't work said page not found.Rang customer service again and was kept on hold at least 10 minutes and gave up.Filled in online complaints form.Got email from Carol Stephens saying she would ring me on Monday 24th.She didn't.Since then have received another email saying I will be put on standard variable economy7 on 1st September.Standard variable fine.Cant request no longer want economy7 as page doesn't exist.Just going round in circles.Not going to ring them again.