Having refused a smart meter in the past I decided to accept one as meter readings are monthly now and my meters are awkward to reach under the stairs. The meter was fitted 07.08.2023 but I was told it needed work from EDF before it was able to provide readings. I was contacted by text after calling EDF on more than one occasion and was offered an appointment for someone to fix this issue on either 29th or 31st August. I confirmed date and time for 29th only to be advised by text that this date is not available and they would come on 22nd. I accepted this appointment only to receive an email confirming they would attend on 18th August. On contacting EDF to ascertain which was the correct appointment I was told that the 18th had already been cancelled and they would be in touch. I rang this morning only to be told that there has been a mix up and no one has booked me an appointment but they can keep me informed of the situation on a weekly basis. I have never experienced such shoddy customer service ever.