After my sister died last year in London, I had to travel to London to sort out her affairs. This involved closing all utilities. Four of these had credits to be paid. Three companies processed these reasonably easily by doing a direct credit into a UK account EDF however have been obstinate and maintains they can only issue a cheque. (a policy not a physical restraint) They have issued this cheque twice now and each time somewhere in the chain the cheque has got lost in the mail. between the UK and NZ and but to a UK Bank to be banked. Even after lodging a complaint, they are saying they can't help just do a direct credit .....and we are only talking about 100 pounds. As a company, they have been difficult to deal with from the very beginning. My current thoughts are that if you want to be kind to your Next of Kin after your pass away, don't use EDF they will just make the Grief worse. It seems they really don't care.