EDF fitted two smart meters in my property in February but couldn't commission one of them on the day as their system was down. I was supposed to be contacted by EDF to arrange a follow up appointment which never materialised. After requesting a call back on live chat (as it is impossible to get hold of anyone on the phone) someone finally phoned me back to arrange a follow up appointment. I have had 4 engineer visits subsequently over a 7-month period which have each involved taking time off work and the problem is yet to be resolved. I raised a complaint with EDF back in August and have received a weekly call from a call centre ever since trying to persuade me to close my complaint despite it not being resolved which I find bizarre. The issue is still not resolved, and I have just received a letter from EDF to say we 'have reached a point of deadlock'. My advice to anyone would be avoid EDF at all costs. Their customer service is dreadful and are unable or unwilling to rectify simple problems. I am now having to take the issue up with the energy ombudsman which I could really do without.