I would love to be able to give this lot zero stars. It seems to me that EDF could not organise a p** up in a brewery. They must be one of the most incompetent companies I have had to deal with in my 46 years of farming. We have two electric meters associated with the same property, one is a normal meter that supplies the house and the other WAS an ‘’off peak’’ meter. The tariff is from before the energy companies were privatised in 1990. The ‘’off peak’’ tariff is timed such that it is switched on 24/7 when the clocks are on British Summer Time but when on Greenwich Mean Time it is on all weekend and from 7pm to 7am from Monday to Friday. Due to changes we have made it now supplies the farmyard and we need power all the time. The timers are built into the meter. I started the process of getting the meters swapped out for smart meters at the end July/beginning of August. The normal meter has been done, but up until now the ‘’off peak’’ meter is still in place. The ‘’off peak’’ tariff no longer exists as I had it changed to the same as the other normal meter, so it is now on a ‘’day’’ tariff and NOT ‘’off peak’’. Their complaints resolution guys I have been communicating with agree with me that the meter should be replaced. But for some reason, and they will not tell my why, both their customer services and smart exchange departments think the ‘’off peak’’ meter is not eligible for replacement. It seems to me that some departments act on old data/emails and do not keep up to date. There is a great lack of joined up thinking and action and a definite lack of communication. My problem is that I need power in the farm yard when the clocks change to Greenwich Mean Time to power a water pump, amongst other things, to provide water to livestock on the farm. They need water 24/7. EDF have been told that on several occasions. I have now been told, and I quote ‘’We are currently waiting on approval to get a legacy standard credit meter installed to ensure you do not go off supply’’. I assume they will swap out the ‘’off peak’’ meter for this other one and then swap that for a smart meter at a later date. To my way of thinking it would make more sense & be cheaper to go straight to a smart meter, but up to them. Due to the problems I have had up to now I am not holding my breath. If nothing is done by the time the clocks change to GMT I will be taking this further. This has been going on for far too long & should have been sorted out a long time ago. It has and still is causing me a lot of frustration.