Shocking service 9 months of trying to get working smart meters and hours of complaining. Engineers that did not show when appointments were booked. We complained to the Ombudsman and EDF lied to the Ombudsman saying no call took place booking an appointment to try an wriggle out of paying redress that the Ombudsman stated £60 and a gesture of Goodwill of £200. All this to say £60 we asked for all our calls under a Data Subject Answer Request and got a recording of that call and sent it to the Ombudsman.. EDF still try to say it never took place as the complaints team could not be bothered listening to the calls. The Ombudsman found in our favour. EDF will lie, you email the CEO he wont answer, Got to Octopus Energy at least they are honest and the same price, EDF are so bad I would give no stars if O could. If you get nowhere with EDF go to Ombudsman they are really helpful.