Not that another 1 star review bothers them, it seems like they are taking pride because reading the reviews it doesn't look like EDF does anything to change their customer service. I agree, shocking! You have to call a landline number that's not free. Then you hear the excuse again that they are super busy (what a surprise people want to get in touch if your product is abysmal..., also, I am tired of this excuse now). Then the line cuts off after 10 minutes. You are supposed to whatsapp them. But they only reply a day later if you are lucky. You then get to engage with a customer adviser who behaves like a robot, barely motivated, has no clue and is not in the slighted interested in helping you. Replies can also take a day, if they come at all. So basically useless. I had to really fight to get to speak with someone over the phone, who was friendly but by that point I had already wasted so much time it didnt matter anymore. Also, even though I was in debit they reduced my DD payments to £8/month for electricity, which is absolutey ridiculous. I only noticed months later because they only send out bills once every 6 months! Why??? That doesn't make any sense. Also their bills are so confusing not even my friend who is a CFO quite understood them. Shambles! Worst energy company I ever dealt with in my 17 years in the UK. I switched to Octopus energy where the system is so much easier and customer service is much better from what I hear and read.