Just terrible. So many mistakes. Staff aren't trained properly. They don't care enough (probably aren't paid enough).
Long waiting times.
They will bill you late charges when it was their fault they were late.
They will lie to you to get you off the phone.
Their online account system doesn't work - They cutting costs on their online system so you had to call the call centre which is terrible.
I hope this company goes bust to make room for companies that actually care about their staff and customer.
1 year ago
EDF Energy has a
1.2
average rating
from
686
reviews
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