Avoid at all costs! Your initial phone call they promise the world and you’ll end up giving good feedback only to find none of it is followed through! I had someone else’s debts on both electric and gas meters when I moved in and 12 RTI numbers later ( these are numbers they frontload the debt onto and you’re supposed to give the code to shop who put the credit on your card/key so you can insert it into meter and balance goes back to 0) they just don’t work! My gas balance is now at 0 but everytime I put credit on the meter it swallows 150% of it! So I’m never in credit and I haven’t even moved in yet… and I don’t know what they’re deducting. The customer service reps give you false information which contradicts what the previous person says ie we have to send someone out as it’s a 3rd party meter (no one showed up) then the other rep says I don’t know why they did that as I can give you a RTi number wait 3 hours - I did this and shop keeper showed me slip said invalid number, Called EDF they said try another shop which I did, then called EDF as that one didn’t work. EDF said go to screen 27 on meter… there was no screen 27! Just one screen as previous colleague told me it was a 3rd party meter! Currently in queue on 14th call while rep calls another dept to see if there is still a dent on meter which I can’t see! Help!