Shambles of a company. Called customer services a number of time, each time I had to wait 20 mins to speak to someone then they would transfer me to someone else and the phone would go dead. When I did manage to speak to someone, they often couldn't speak English very well, sounded drunk, generally didn't know what they were talking about, and i'm pretty sure they were hanging up on purpose because they didn't know what to do. Was finally told an engineer would be round in about 1 hour, only to then receive a text message saying the earliest the engineer would actually be arriving was in 10 days time.