After many emails from EDF ending with telling me I needed my meter replacing I succumbed to a smart meter which by rights should be perfect for me as I am unable to access my meter to take readings due to being disable. They came .. installed the meter.. all going well hurrah now EDF with automatically get the readings. Silly me after many emails to and fro withperfectly polite customer service person because the meter had not been commissioned there has got to be another appt I suspect to reinstall. Utterly useless words can’t really describe my feelings on this how these people get away with it. It has taken them 2wks and more I have suggested that they write off any electricity usage I have had until they make the meter work ! Yes I know good luck with that one.