Hi, has anyone managed to put in a complaint via the Energy ombudsman, and had a result? I won't go into detail, as there is too much to say! Basically I've encountered the same problems that many have on here, in regards to estimated bills being given on a property I no longer reside in. Even after giving a final meter reading months ago. Also promises of money being owed and bills wiped off. Continuous opening and closing of the same complaint. In the meantime, I bounce inbetween from being owed money, to owing them money.Constant phonecalls, WhatsApp and text messages, speaking to various advisors trying to resolve the issue. All of which are unable, and as like many people have said, had to deal with the rudeness of being hung up on, when they realise what a shambles the situation is. Also, having to deal with all of this, whilst having treatment for cancer (as if that isn't stressful enough!) Which they have also been made aware of. If anyone has had a result by contacting the Energy Ombudsman, BBC Watchdog or anyone like that. Please could you let me know, as I would like to be able to resolve the issue, and get some sort of compensation for all of the trouble they have caused. I'm sure many others would too! Many thanks in advance.
10 months ago
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