I run a small business. I try not to call if I can help it as I know they are terrible in answering. Today I tried to call to find out why they so erratic in the billing. Suppose to be monthly by direct debit but lately I get accumulation of 2 or 3 months accumulations and find they take out thousands at once which as by DD I do not always notice in time and cause me problems to balance monthly expenses. I was on the phone listening to repetitive music interrupted only by a recording to apologise and tell me what a valued customer I am. I have still not got through.