Our previous supplier fitted a day/ night meter instead of the single tariff we had asked for.A week later they stopped trading and we were assigned to EDF.before lockdown.I phoned and explained our predicament,and asked to be put on a single rate tariff.I was assured this could be done.However our billing over all this time has showed day / night readings with2 different prices.I have phoned on numerous occasions but have been told we were on the cheapest tariff available for us.This week I phoned Octopus,explained our ongoing problem,and they gave me a quote of £76 per month,as opposed to £130 we have been giving EDF.Our heating and hot water come from our wood burning stove,so it’s only lights,freezer,kettle TV and toaster that rely on electricity.I think part of the problem is that many of the call handlers have English as a second language.They can deal with straight forward situations,but are not great at grasping more complicated issues. In the email EDF sent to acknowledge our changing suppliers they offered us a tariff £690 less than we had been on,but we would have to pay the £150 exit fee to change.Maybe that’s the tariff we should have been on originally……