Hands down the worst company I've ever had to deal with. What should have been a routine "smart" meter installation has turned into a month long headache. The paypoint machines seem to close at Four. Their top up phone-line offices close at SIX and the EDF app and website won't let me top up. Despite topping up my electric at five, it's now been two hours and the money has yet to leave my bank account. I am left without electric or gas. And they tried to stiff me for a gas bill that was ELEVEN TIMES what it should have been. And most of not all of their customer services have been outsourced to other countries who have no idea what they're doing. If I could rate this company lower I would.